Frequently Asked Questions
Everything you need to know about your Gelin Diamond purchase.
What materials are used in Gelin Diamond jewelry?
We exclusively use 14k solid gold and ethically sourced, conflict-free diamonds and gemstones. Our jewelry is designed to be hypoallergenic and tarnish-resistant for lifelong wear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that personalized or engraved pieces are final sale and cannot be returned.
Does my jewelry come with a certificate of authenticity?
Yes, every Gelin Diamond piece comes with a certificate of authenticity verifying the gold karat and the quality of the diamonds used in your specific item.
How should I care for my solid gold jewelry?
To maintain its brilliance, clean your jewelry with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, or lotions, and store it in your Gelin box when not in use.
Do you offer a warranty on your products?
We provide a 1-year warranty against any manufacturing defects. If your jewelry experiences an issue due to a production fault, we will repair or replace it free of charge.